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I was going to switch from ATT to COMCAST....

roetzer
New Poster

I was going to switch from ATT to COMCAST....

Wow!  I went online to look at packages offered.  A chat agent (Ysmeny), talked me into a Preffered/Extreme package of Internet and TV.  The package included $100 VISA which would offset the cost of install (no cable to my home).  This took about 2 hours on chat.  I had to arrange my own installation after signing the agreement. (Which took another hour of my time on the phone.)  I received an email from COMCAST telling me my equipment was delivered and installed already.  REALLY??  Checked today, equipment hasn't left COMCAST, so I contacted Chat agent Latascha to reschedule.  She claimed package would be delivered today.  I double checked with UPS while on chat, and they confirmed only the label had been generated by originator(COMCAST) and until they had the package, they couldn't confirm a delivery date.  I passed this to Latascha via chat and got no response.  I then asked about the VISA promo and she said I don't qualify.  I told her too much hassle already and I don't even have the service yet!  Please cancel my order and refund the $50 taken the second I signed the agreement.  She says there is a ticket in to process for my refund and 'they would work on it'.  She also confirmed that the order was cancelled.  Told me to have a wonderful day!  How can a company stay in business with this kind of hassle given to new or prospective customers???

Sincerely,

Helmut Roetzer 

AT&T customer

ComcastGina
Official Employee

Re: I was going to switch from ATT to COMCAST....

Yikes, I'm really sorry to hear that we got off on the wrong foot and that you have left 😞  It truly hurts my heart! If there is anything we can do to turn this experience around, please let us know and we would be glad to assist! 


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roetzer
New Poster

Re: I was going to switch from ATT to COMCAST....

Thanks for responding.  I just turned away the UPS driver with our equipment.  It's unfortunate that the only way to communicate is via CHAT and each person tells me to use their name to 'verify' a conversation promise.  But, in the end, this is not true.  I was offered a package for a certain price with a promotion which would have covered the install cost of cable, so I was willing to switch.  When I received an email confirmation with different prices and information against what I digitally signed and was promised, I reached out again to CHAT.  That representative, basically said sorry, okay your account will be closed, no equipment will ship and a refund will be posted soon.  

So,  I'll stick with ATT for now...

ComcastKaitlan
Official Employee

Re: I was going to switch from ATT to COMCAST....

I understand where you're coming from and I hope that we can restore your faith in us in the future so we can hopefully get another chance to be your service provider! We're here if you ever have questions. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!