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I want to downgrade my internet and can't b/c i can't reach anyone

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I want to downgrade my internet and can't b/c i can't reach anyone

Hello

 

I want to take boost off of my internet and every time i call the phone number i am either looped in phone purgatory or i'm hung up on when i say that I want to "change services" and "change existing services".

 

Can someone please reach out to me?