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I signed up for the 100 mbps speed and im receiving the 25mbps one!

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I signed up for the 100 mbps speed and im receiving the 25mbps one!

I been to the store several times tild they were going to create a ticket as im getting charged the price of the 100 one but have the 25 speed. Now there is no one to talk to and its completely unacceptable. Im getting asked to pay but how can i pay for a service i never got! I should pay for what the service i got and need to be switched to the one i had agreed on fast!
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Re: I signed up for the 100 mbps speed and im receiving the 25mbps one!

So i tried reaching thru fb only to be told i would wait over 30.min to chat with an agent since yesterday at 12 pm im still waiting for that agent!