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I never received the free $150 Visa gift card

amandarose45
New Poster

I never received the free $150 Visa gift card

I was supposed to recieve a $150 visa gift card for signing up for the student promotion with xfinity. I waited over a month to recieve the gift card until I called xfinity and asked about it. I had to wait at least 45 minutes to actually talk to a real person and even then I had to get transferred a couple times to talk to someone else about my problem. The last person I talked to said they would re mail it but I never got a confirmation email or have heard from them since. My experience with Xfinity has always been awful and this just about sums it up. 

Again
Expert

Re: I never received the free $150 Visa gift card


@amandarose45 wrote:

I was supposed to recieve a $150 visa gift card for signing up for the student promotion with xfinity. I waited over a month to recieve the gift card until I called xfinity and asked about it. I had to wait at least 45 minutes to actually talk to a real person and even then I had to get transferred a couple times to talk to someone else about my problem. The last person I talked to said they would re mail it but I never got a confirmation email or have heard from them since. My experience with Xfinity has always been awful and this just about sums it up. 


 
You can check your status here: https://www.xfinityrewardcenter.com

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Dontforget1
New Poster

Re: I never received the free $150 Visa gift card

I never did either
Again
Expert

Re: I never received the free $150 Visa gift card


@Dontforget1 wrote:
I never did either

Did you check your status with the link I posted above?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
princess_rahman
New Poster

Re: I never received the free $150 Visa gift card

Me either! I hate xfinity! I've been waiting since october of l a s t y e a r!

Again
Expert

Re: I never received the free $150 Visa gift card


@princess_rahman wrote:

Me either! I hate xfinity! I've been waiting since october of l a s t y e a r!


Please keep in mind if you are qualified for a Visa gift card, you must:
 
  • Sign up for a qualifying plan
  • Have services installed within 30 days of order date
  • Accept the 24-month agreement
  • Maintain minimum level of services with no outstanding balances for at least 90 days from service   installation (No upgrading or downgrading services)
  • Also, account must be in good payment standing   (NO LATE PAYMENTS)
 
Once these requirements are met, you are fully qualified for the gift card. Your Visa gift card will be processed within sixteen (16) weeks from your completed Triple Play installation. After it’s processed, it can take an additional eight (8) weeks to be mailed. You can expect to receive the card within 20-24 weeks of installation.
 
You can check your status here: https://www.xfinityrewardcenter.com

 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!