We're very sorry to learn about your unfortunate circumstances.
We have the Seasonal Convenience Plan available that make help.
Seasonal Convenience Plan is designed for part-time residents in select markets. You can put your XFINITY TV, Internet and Voice on hold while you're away - for just a low monthly fee. And, enrollment is free! Plus:
You can put your XFINITY service on hold from 90 to 270 days – with no reconnection charge and no service call needed when you return. This is one of the great benefits of the Seasonal Convenience Plan. You’ll enjoy the convenient, no-waiting, hassle-free method of having your XFINITY services activated at no extra cost before you return. You can even keep your equipment in your home while you’re away. And, there’s no need to contact us to resume your service, making it one less thing to do when you return.
You can enroll and/or learn more here: https://comcastseasonal.com/
Please let me know if you have any further questions.
If you need to cancel your seasonal hold before the expiration date, you will not be penalized. Just reach out here like you did, and we can have everything restored for you.