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I need a payment extension until 3/22/2018

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I need a payment extension until 3/22/2018

I called Customer Service and they said since I missed a payment agreement August 23 and paid August 24th 2017 I am ineligible for a payment extension but I have been getting one since September 2017.

I mean considering I had to go without service 8pm Friday 3/2/2018 I think I should be allowed a payment extension until March 22, 2018.

Thank