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I haven't received my xFi complete package

DanMartin2
New Poster

I haven't received my xFi complete package

I changed my plan to XFi complete on January 13 and have received a confirmation e-mail but has no signs of shipping. How long is it going to take and can you guys check if my order is being processed/prepared? I've read that it usually takes 2 business days to ship and I understand that there might be a lot of orders but does it usually take this long?