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I have an ER ticket and I haven't had a phone call back regarding status. They said they would call

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I have an ER ticket and I haven't had a phone call back regarding status. They said they would call

I have an ER ticket and I haven't had a phone call back regarding status. They said they would call yesterday and no call.  I was on phone today with Technical support and supervisor was supposed to call and no call yet! We have been trying to get our problem solved for a month now. 

This is the 4th ticket that has been issued by Comcast and work still not complete.

Official Employee

Re: I have an ER ticket and I haven't had a phone call back regarding status. They said they woul...

Hello RA25. I can assist with your account service issues and the ER ticket status. Please send me a private message and include your full name, service address, and account number so I can assist you.