Community Forum

I have 2 linked accounts and need one removed

Highlighted
New Poster

I have 2 linked accounts and need one removed

I have 2 accounts and need one removed, the other is non-existent anymore however it's still showing on my account. I have chatted/phoned xfinity and they are clueless. I don't need the bad account linked to my good account. As a result I can't log in to the xfinity app to check data usage, etc.. how can I unlink the account I don't need anymore?