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I got an email from Xfinity for $11/ month for a Modem/Router/Voice I bought from Ebay

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I got an email from Xfinity for $11/ month for a Modem/Router/Voice I bought from Ebay

Hello,

I bought the modem from ebay on Oct 27, 2016. Now Xfinity charged me $90 for unreturned equipment back in Nov, 2017. I told them I bought it from eBay. Please help. Below are the details of the order.

 

also the xfinity is asking me to accept the approved charge of  $11/ month after I moved to a different address which is very frustrating. 

 

TECHNICOLOR TC8305C TELEPHONY GATEWAY WIRELESS-N ROUTER DOCSIS 3 COMCAST XFINITY
Estimated delivery: Tue. Nov. 1 

Item Id: 171985308468
Transaction Id 1610091310007
Quantity: 1 
paid $57.49 for this 
Seller: us_auctions4u - 
eBay item #171985308468.
Estimated delivery : Tue. Nov. 1.2016 
Tracking Number :9405511699000653340648 
Shipping service : USPS Priority Mail
Item # : 171985308468
Transaction id : 1610091310007

Expert

Re: I got an email from Xfinity for $11/ month for a Modem/Router/Voice I bought from Ebay

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Admin1

Re: I got an email from Xfinity for $11/ month for a Modem/Router/Voice I bought from Ebay

Hi ssajja89 -- I can help with this modem issue. I will premise this by saying that we do have issues with modem purchases from eBay. It is common that other customers sell their rental modems to other customers, which they are not authorized to do as they do not own them. I can have your modem reviewed to see if this modem was registered as one of ours or if this was a legitimate purchase where the ownership status of the modem needs to be changed.

 

Please send me a PM with your name, full service address, and either phone number or account number. Click my name (ComcastZach) and click Private Message Me.