I can submit this information to our Equipment Research Team. I will also need to provide them with the MAC address and or serial number so they can verify whether or not it is Comcast owned. If possible or if available, please provide a screenshot to provide proof of purchase as this will be helpful with their investigation.
Please send me a private message verifying the first and last name of the account holder, phone number, and the street address or the full account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.