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I got a letter from ERS about unreturned equipment

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I got a letter from ERS about unreturned equipment

I cancelled my Comcast because I moved and now I received a letter from ERS saying that I didn't return my router. I didn't rent a router from Comcast, I used my own. So I have nothing to return.
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Re: I got a letter from ERS about unreturned equipment

Hey Mmclaugh,

 

I can submit this information to our Equipment Research Team. I will also need to provide them with the MAC address and or serial number so they can verify whether or not it is Comcast owned. If possible or if available, please provide a screenshot to provide proof of purchase as this will be helpful with their investigation. 

 

Please send me a private message verifying the first and last name of the account holder, phone number, and the street address or the full account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 

 

 

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Re: I got a letter from ERS about unreturned equipment