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I damaged a Comcast line. Am I dealing with the right people?

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I damaged a Comcast line. Am I dealing with the right people?

I damaged a Comcast line and have been contacted by an "adjustment company" - JNR - to reimburse Comcast. Is this a legitimate company Comcast works with? I want to make sure I am paying the right people to resolve this with Comcast.....

Official Employee

Re: I damaged a Comcast line. Am I dealing with the right people?

Hello, homeowner73. Welcome to the Xfinity Forums.

I'm so glad you reached out to us about this! Typically there are no charges to the customer if a line gets damaged. I'd like to look further into this issue for you. Please send me a private message with your first and last name so I can assist. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: I damaged a Comcast line. Am I dealing with the right people?

homeowner73, as I have not heard back from you in some time, I have closed this thread to further comments. If you still need assistance, please feel free to start a new thread. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!