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I cannot reach a real person on the phone or using online chat box

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New Poster

I cannot reach a real person on the phone or using online chat box

I am unable to get anyone on the phoe through your customer service line. Additionally, the Xfinity Assistant does not work. I have absolutely no dialogue box to report my problem. This is beyond frustrating. 

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Expert

Re: I cannot reach a real person on the phone or using online chat box


@jena20 wrote:

I am unable to get anyone on the phone through your customer service line. Additionally, the Xfinity Assistant does not work. I have absolutely no dialogue box to report my problem. This is beyond frustrating. 


It would be helpful if you explained your issue here, leaving out any personal identifying information.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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