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I cancelled xfinity internet last night, but its still active.

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I cancelled xfinity internet last night, but its still active.

And under the "My Plan" tab on the site it shows that I have a pending order with professional installation for Monday Sept. 16. What is this about? We cancelled internet, we didnt buy anything or upgrade to a new one.

Official Employee Digital Care

Re: I cancelled xfinity internet last night, but its still active.

Hi @FormerCustomer2

Thank you for posting to the forums. We hate to see you go. Is there anything we could possibly do to better your experience? If not, I'd be happy to review the account to make sure it's disconnected and you are no longer being billed. 

 

Can you please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click "Comcast_Support” and click “send a message".


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