I have to talk with Agent but you guys don't connect me to any agent
through both Chat and Phone.
You guys keep disconnecting me, due to COVID-19.
BUT I have to cancel the TV charges that I didn't agree to pay for.
I finally connected to Agency last Saturday,
and he said he removed it from the bill and also my account. also, I will be able to see it's gone after 5-10 mins from that time.
But it's still on my bill.
HOW CAN I FIX THIS? IF I CAN'T TALK WITH AGENT?