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I am moving and need to re-establish service

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New Poster

I am moving and need to re-establish service

Hello, 

I am in my xfinity account and currently using my roommate's xfinity modem for internet service. I am moving in two weeks. When I click "Schedule a Move" I get this: "

Looks like you can't make changes to this plan.

Please contact the account owner to continue."

 

I also tried adding a user to my account to see if that would work, but it would not let me.

 

How can I schedule internet installation in my new apartment? Thank you. 

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Problem Solver

Re: I am moving and need to re-establish service


@Regulus1 wrote:

Hello, 

I am in my xfinity account and currently using my roommate's xfinity modem for internet service. I am moving in two weeks. When I click "Schedule a Move" I get this: "

Looks like you can't make changes to this plan.

Please contact the account owner to continue."

 

I also tried adding a user to my account to see if that would work, but it would not let me.

 

How can I schedule internet installation in my new apartment? Thank you. 


Do you have a modem associated with your account?  What type of service exactly do you have?  Is your user name actually a user on your roommate's account and you don't really have an Xfinity account of your own that you pay a bill for?

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: I am moving and need to re-establish service

I remembered that I had their cust serv phone number in my contacts list in my phone, so I called and got it taken care of. Very fortunate. Their phone number isn't online anywhere and it was not going to happen without a call to them. 

 

Thank you.