There are a few things you can do to make sure you’re prepared for any potential weather issues:
Check for outages, contact our care team and check the status of a service call with My Account – it's simple, easy and fast. Just download the Xfinity My Account app or access the app right from X1.
Internet down? You can quickly locate and connect to Xfinity WiFi hotspots when you need them most.
With the Stream app, you can view live TV, get weather updates and even download shows and movies to watch offline in case you lose power.
Plug your TV, modem and cable box into a surge protector to protect them from damage in case of lightning or a sudden power outage.
Make sure your contact info is current so we can text and email you weather-related updates.
Think you have a service outage?
First things first — check My Account to see your status.
What should I do if my Xfinity service is down?
If your service does go down, check My Account first to see if there's an outage. If it shows an outage for your address, there is no need to call. If My Account does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.
What if my power is out?
A power outage may impact your Xfinity services. If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. On occasion, your power may start working before your Xfinity services. In those situations, we ask for your patience – our teams work hard to get our services back up and running so you can be connected again.
Once the power is restored in my home, how can I get my Xfinity services back up and running?
- Unplug your equipment from its power source.
- Wait 5 seconds.
- Plug your equipment back into the power source.
For additional tips on how you can prepare your home and family for a major storm, please visit Weather Ready Nation.