I've got an Arris CM820A cable modem. I have no voice capabilities, yet if I
go to my My (Comcast) account>Devices, Comcast shows I have two modems:
Arris Interactive, L.L.C. CM820A
(the picture is incorrect, but the model and S/N are correct; well, for
modems, Comcast lists CMAC numbers as serial numbers)
Voice and Data Modem
I don't have a voice modem, never have, and never had a CISCO cable modem,
and the specs for the CM820 don't list voice capabilities.
My bill is only charging for the Arris.
Why does Comcast list two modems? I had a tech out last week for other problems,
but he didn't know.
Anybody know what's up?
Solved! Go to Solution.
Hi anon86290, it can take time for it to be removed online, but I can review your equipment on my side and see if I can get it removed for you. Please send me a private message with your full name to get started.
Violation post Removed as per the Forum Guidelines (personal information posted). These can be reviewed here: http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379 Send the info via a private message as was requested.
Hi anon86290, thank you for working with me through private message and glad you are only showing one modem on your side currently. Please reach back out if you need any assistance in the future.
Thank you for your time!