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Huh? I only have one modem, not two as show on My Account>Devices

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anon86290
Regular Contributor
‎12-20-2018 09:23 PM

Huh? I only have one modem, not two as show on My Account>Devices

I've got an Arris CM820A cable modem.  I have no voice capabilities, yet if I
go to my My (Comcast) account>Devices, Comcast shows I have two modems:

Cable Modem
Arris Interactive, L.L.C. CM820A
(the picture is incorrect, but the model and S/N are correct; well, for
modems, Comcast lists CMAC numbers as serial numbers)


Voice and Data Modem
CISCO DPC3941T
I don't have a voice modem, never have, and never had a CISCO cable modem,
and the specs for the CM820 don't list voice capabilities.

My bill is only charging for the Arris.

Why does Comcast list two modems?  I had a tech out last week for other problems,
but he didn't know.

Anybody know what's up?

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ComcastPhill
Official Employee
‎12-23-2018 10:18 PM

Re: Huh? I only have one modem, not two as show on My Account>Devices

Hi anon86290, it can take time for it to be removed online, but I can review your equipment on my side and see if I can get it removed for you. Please send me a private message with your full name to get started.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
‎12-24-2018 01:12 PM
Moved:

Re: Huh? I only have one modem, not two as show on My Account>Devices

Moved: https://forums.xfinity.com/t5/Removed-Posts/Re-Huh-I-only-have-one-modem-not-two-as-show-on-My-Account/m-p/3176680#U3176680

Violation post Removed as per the Forum Guidelines (personal information posted). These can be reviewed here: http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379 Send the info via a private message as was requested.

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ComcastPhill
Official Employee
‎12-31-2018 04:44 PM

Re: Huh? I only have one modem, not two as show on My Account>Devices

Hi anon86290, thank you for working with me through private message and glad you are only showing one modem on your side currently.  Please reach back out if you need any assistance in the future.

 

Thank you for your time!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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