Hello everyone, hope you are doing fine.
When I log in to my account and click on devices I have the message:
Old equipment can affect your service. Update now to enjoy the latest features"
When I click on 'Get update' - the screen switch to a blue screen with 3 dots loading and nothing more is happening, it looks like freezes for some reason.
My TV box is Motorola "Set-top Box".
When I change channels the grid is the old school blue platform with ugly look. I was with a friend yesterday and his comcast menu - channel list and on demand movies looks like next generation with pictures on the movie and so on. How can I get this switch to the new platform?
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Sorry for the delayed reply. I'd be more than happy to help you upgrade your services and equipment. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.