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How to set up a plant extension?

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New Poster

How to set up a plant extension?

Hello,

I recently had a survey done by Comcast to see about running a cable to my house. The house is about 500ft from the road so they said I would need a plant extension. How do I get the plant extension done? I need to work remotely because of COVID 19 and I may lose my job if I cannot get this done.
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Diamond Problem Solver

Re: How to set up a plant extension?

Escalated to an official employee for site survey. With the pandemic it’s unknown if those in the construction team are working or not. The whole process can take weeks/months, so be prepared

I am a Retired Official Comcast Employee
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Official Employee

Re: How to set up a plant extension?

Hi pocketluck, the information that CCAndrew shared is correct. We can get a ticket created for the area to be surveyed by a tech but there's no set time frame on when this will be completed due to the pandemic, so let's not wait any longer go a head and send me a private message with your full name and street address. To send a PM please click on my name "ComcastAmir" then click "Send Message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!