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How to retrieve live chat history

New Poster

How to retrieve live chat history

Hello community,

 

How would you retrieve a live chat conversation with an analyst if you did not save it before closing the window?

Problem Solver

Re: How to retrieve live chat history

 If you do not print the Chat by clicking on the printer symbol inside the Chat Box it is gone forever.

New Poster

Re: How to retrieve live chat history

How unprofessionally convenient that chat sessions cannot be retrieved if not printed immediately after the incident. Try to hide information much?

New Poster

Re: How to retrieve live chat history

Thread Necro::

 

I agree.  What's worse is that they auto-redirect you to the stupid survey which eliminates the old ability to save a backup.

Problem Solver

Re: How to retrieve live chat history

Hello drynn,

If you are having an issue I will be more than happy to help.


I am a Retired Official Comcast Employee.
I no longer actively support the Xfinity Forum.
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Frequent Visitor

Re: How to retrieve live chat history

I was just told by a chat session agent that I would be sent an email with a reference number (which never arrived). So, on that basis, I didn't hit the print button to save the chat session.

 

I wonder if that agent meant the chat session message with the reference # woudl be sent to my persoanl email account or to an internal Comcast messages account? Because I tried that before and could never find any internal Comcast messages account.

 

I have, however, copied and will paste a record of my technician appointment which should serve as proof  the original appointment was rescheduled. That is the best I may do at this point.

 

But you are correct, Comcast has some serious issues with its website that need to be fixed.

New Poster

Re: How to retrieve live chat history

I was unable to complete the survey following live chat.is there a link so I can leave my responses?
Problem Solver

Re: How to retrieve live chat history

Not that I know of but you will have other chances.
Every time I visit this forum it asks me if I want to take a survey.