Community Forum

How to request credit for internet outage

New Poster

How to request credit for internet outage

Dear Comcast,

 

Our internet services (multiple houses) were out yesterday 8/29/2019 when we got home and as we were planning to work and release our neighboorhood newsletter. The status of outage said that it will be fixed by 3:00 AM. We waited until then so that we can catchup and release our news. Nevertheless, your services did not go up until in the morning, around 8:00 AM. This is very dissapointing and wasted our time waiting. We were not able to release our newspaper because of this because we have to work on the day. Now, we hope that when we go home today it will be working so that we can work.

 

However, we would like to get a credit for the outage for our services. We would like to know how to do it. We hope we can read your reply when we get home ( hoping the internet services do not go down again ). We look forward to hear back from you.

Official Employee

Re: How to request credit for internet outage

Hello, twitternews! Welcome to the Xfinity Forums!

We definitely understand how inconveniant it is to be without an internet connection for an extended period of time, especially in today's world! We would love to look over your account and make sure you are approperately compensated for the time you were unable to use the services you pay for. Please send us a PM with your first/last name so we can help. 

 

To send a private message, click my name "Comcast_Support", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!