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How to obtain promised free Pods?

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How to obtain promised free Pods?

Just signed up for Xfi Advantage and our home was assessed during 1st two weeks to see if Pods were needed. Received an email stating we were eligible for Pods at no cost. Link to order didn’t work so chatted with agent online who was sending them out. Two weeks have passed after being promised pods within a few days. Just called an agent to check on order who said they won’t be free. Wouldn’t take my word that we received an email stating we are eligible for free ones.
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Re: How to obtain promised free Pods?

I need pods never got them.