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How to get internet speed back at the price I had?

Regular Visitor

How to get internet speed back at the price I had?

I'm really disappointed with Comcast. I have been a loyal customer for almost 10 years. I used to have a Performance Internet with 75 mbs speed at $66 a month. Last month I was offered a "deal" 12 month contract at $49 and  i was assured that everything  will stay the same, just 12 month contract. 
Since Last week my internet speed declined ( get 25mbps today) and i  can no work from home as i get poor to moderate network .  I call Comcast  and  just confirmed that i was downgraded to 60 mbps Internet speed and it was bundled with Tv that i don't need to "reduce" the price and whomever promised me that my internet speed would not changed provided wrong information. 

 

Now I cannot get the plan I had  because it is not longer offered, but to get the same level of internet  I had,  I need to switch to 150 mbps and pay $80 a month ( more expensive then bundle).  

 

What can I do to fix that situation and get the same level of service and internet speed that  I had last month and not a higher price? 

Official Employee

Re: Please get me my service back at reasonable price

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