I'm really disappointed with Comcast. I have been a loyal customer for almost 10 years. I used to have a Performance Internet with 75 mbs speed at $66 a month. Last month I was offered a "deal" 12 month contract at $49 and i was assured that everything will stay the same, just 12 month contract.
Since Last week my internet speed declined ( get 25mbps today) and i can no work from home as i get poor to moderate network . I call Comcast and just confirmed that i was downgraded to 60 mbps Internet speed and it was bundled with Tv that i don't need to "reduce" the price and whomever promised me that my internet speed would not changed provided wrong information.
Now I cannot get the plan I had because it is not longer offered, but to get the same level of internet I had, I need to switch to 150 mbps and pay $80 a month ( more expensive then bundle).
What can I do to fix that situation and get the same level of service and internet speed that I had last month and not a higher price?
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