I've asked a Comcast employee to help you. You should expect a reply in this thread.
FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.
Hello Tsteen4321, I can assist you with getting a new line brought to your home. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcatsAmir) and then "private message me"?