Community Forum

How to file a claim for property damage?

New Poster

How to file a claim for property damage?

In March, Xfinity damaged my fence while upgrading the line on the telephone poles near my backyard. I have called 4-5 times. Each time, I have been told I would be called back in 24-48 hours, but to no avail.

 

Is there a line or form I can fill out to file the claim?

Highlighted
Official Employee

Re: How to file a claim for property damage?

Hello Edinbrook. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with getting a damage claim ticket submitted for you. To get started, please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: How to file a claim for property damage?

Hello Edinbrook. Thanks for private messaging me. Due to elapsed time with no private message response, this thread has been locked. If you still need assistance with the matter, feel free to respond via private message or create a new post and our team would be more than happy to help you again. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!