Hi Bobweil27 and Linnie55. Thanks for reaching out about your service issues. I know how frustrating it is to experience service problems and feel like no one is on your side. I'm committed to working with each of you until this is resolved.
Please send me a private message with your full name for assistance! I'm happy to help.
Linnie55, Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
I'll try and private message you, Linnie55!
I am having a similar issue. Can you contact me too? I was supposed to be receiving a phone call from someone in support but no one has called yet either. I have been trying to hash this out via support on Twitter but no one seems to be able to escalate at your company. Please contact me!
Me too! I am so frustrated after multiple "resets" conversations with phone techs who actually broke my internet further and an appointment a WEEK out ... I work from home and am dead in the water and using my AT&T data to get a connection. Please message me too ..
I don't know if this will help but I gave a low opinion mark on their survey and was called from this number: 800.266.2278