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How to escalate a complaint

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How to escalate a complaint

I am at a loss, including having read the pinned post on "how to get help," as to how to reach responsible parties to complain.  I am a business client who has had my phone made inaccessible for two full days without warning and not more than an "I understand," "oh well," "sorry."

When I asked how to escalate this unacceptable situation I was told I'll get a survey at some point that I can use to register my complaint.  Meantime my clients cannot reach me, I cannot check my voicemail, I am losing business, and nobody is working on it because departments can't seem to talk to one another.  Please provide a real escalation process that can be undertaken in real time!



 

 

Expert

Re: How to escalate a complaint


@kyamanishi wrote:

I am at a loss, including having read the pinned post on "how to get help," as to how to reach responsible parties to complain.  I am a business client who has had my phone made inaccessible for two full days without warning and not more than an "I understand," "oh well," "sorry."

When I asked how to escalate this unacceptable situation I was told I'll get a survey at some point that I can use to register my complaint.  Meantime my clients cannot reach me, I cannot check my voicemail, I am losing business, and nobody is working on it because departments can't seem to talk to one another.  Please provide a real escalation process that can be undertaken in real time!



 

 


If you're a business class customer, you need to be posting in the business class forums. This is for residential services.



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