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How to engage the construction department?

New Poster

How to engage the construction department?

Hello,

 

How do I get in contact with the construction department for a status update? I ordered internet/cable several weeks ago.  The technician showed up and informed me that my house is too far away and they would be putting my ticket on hold and sending it over to the construction department.  I was also told I would hear back within 48 hours with cost estimate.  I'ts been a week now and I've been unable to get a hold of anyone who can assist.

 

Thank you for any help!

 

Richard

New Poster

Re: How to engage the construction department?

Any customer service rep able to assist here? I hesitate to call back in, because when I did that, they just scheduled another tech visit.

New Poster

Re: How to engage the construction department?

Coming up on two weeks now and still no call back