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How to check status of internet IT support ticket

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How to check status of internet IT support ticket

Hello, I spoke to a representative that had created a support ticket it for me. Advised I’d be receiving a call within 2hrs of the session and nothing was ever received. How can I check the status of my ticket and if is being worked on or if anything was scheduled as a technician was needed.
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Re: How to check status of internet IT support ticket

Not sure if I should be posting my Ticket # I was provided. Can someone? I was told my device health was in red.