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How to change the account holder's name

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How to change the account holder's name

The original account was created by my roommate, and now she moved out and gave her account to me.

Now I have change everything I could to my profile except the account holder's name.

What can I do to change this name, the billing statement shows her name instead of my.

 

Thanks in advance.

Expert

Re: How to change the account holder's name


@ariselpy wrote:

The original account was created by my roommate, and now she moved out and gave her account to me.

Now I have change everything I could to my profile except the account holder's name.

What can I do to change this name, the billing statement shows her name instead of my.

 

Thanks in advance.


You and your ex-roommate will need to go to a Comcast/Xfinity store in order to transfer the account into your name.

 

Frankly, it would have been a better benefit to you to have had her cancel the account and return the equipment and then you sign up as a new customer.  You would have gotten new customer deals that way.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: How to change the account holder's name

ariselpy -- The information given is correct. If you need any further help going forward please reach out to us, we are always here to assist. Thank you.