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How to Stop Service

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How to Stop Service

Hi! I'm planning to move and would like to stop service at the end of March. Can I stop service through the Xfinity website at any time or is there a minimum notification period before stopping internet service? Thanks!

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Expert

Re: How to Stop Service

When you are ready to close your account:

 

Take your equipment to your local Comcast service center. They will cancel your service and give you a receipt for the equipment. Find a Customer Service Center or XFINITY Store Location near you.

 

You can also drop the equipment off at The UPS Store. They will pack and ship your equipment for you free of charge. They will also give you a receipt for the equipment. Visit www.theupsstore.com to find The UPS Store locations near you. If you choose this method, you should still call Comcast and cancel your service. 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)


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Official Employee

Re: How to Stop Service

093ahendershott -- Thank you for using the Xfinity Forums for your question. It's sad to hear you leave Xfinity and if there is anything I can do to assist you, please let me know. 


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