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How reach a person who can help

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How reach a person who can help

This should be a consumer complaint with the Better Business Bureau. There is no way to get through by phone or email.
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Re: How reach a person who can help


@kwerner31 wrote:
This should be a consumer complaint with the Better Business Bureau. There is no way to get through by phone or email.

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Re: How reach a person who can help

I am in the same position. We went for over a week before getting a person to pay attention to the issues. I did all the trouble shooting steps, called but kept getting bounced around with no way to talk to someone, then posted a DM on Twitter. Then ended up in a very frustrating circle of messages and I had to repeat the problems several times because the same person doesn't answer each message. Tech support finally came out and we have a defective TV box, a bad line to the house and an issue at the main box on the road. He put in for the new line to be run and said a repairman would be out the next day with a replacement box for the main box and also 3 other replacement boxes for the other TVs. No new boxes, no repairman showed up. MS Utility marked for the new line a few days ago. In the meantime our phone is static and we can't use it, the TV box still isn't corrected and the internet connection is not repaired. I am tired of playing on the phone with prompts. The CHAT on Xfinity online is just as bad. I pay alot each month for my service and it is 3 weeks since we began begging for help. Please tell us how to talk to a person!!! COVID19 can't be the reason your Customer Service work flow is so restrictive. Get off that excuse and provide service please. Angry? yes! I should be getting paid for each hour I have spent trying to get help and playing the trouble shooting game. I want a live person who can help with this unfinished repair. PLEASE!