Community Forum

How long before I can become a new customer

Frequent Visitor

How long before I can become a new customer

My bill (cable/internet) is getting too expensive, so I'm looking to cancel.  It's especially frustrating because I can't find information about prices/deals/bundles for existing customers, only new ones. 

 

How long must I cancel service before I can be considered a "new customer" and qualify for the prices that are advertised?

Expert

Re: How long before I can become a new customer

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Frequent Visitor

Re: How long before I can become a new customer

I haven't heard from anyone from Comcast.  Does anyone know if there is a "rule" about how long I'd have to be gone before I would once again be considered a new customer?  It doesn't have to be a Comcast employee, if someone else can answer the question.

New Poster

Re: How long before I can become a new customer

I was told today by Comcast you need to wait 90 days. I'm in the same boat. I bought a modem that doesn't support phone with the intention of dropping the phone service to save money and they told me that my bill would go up if I moved from a Triple Play to a Double Play.It doesn't make sense.

If you are under contract, I saw that FIOS will pay your cancellation fees if you switch and they have some good offers right now.

Frequent Visitor

Re: How long before I can become a new customer

90 days?  Thanks for the information.  BTW-was this over the phone, on these forums, in person, etc?

New Poster

Re: How long before I can become a new customer

This was over the phone via a retention specialist
Official Employee

Re: How long before I can become a new customer

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

Frequent Visitor

Re: How long before I can become a new customer

I sent you a PM a few minutes ago.

Frequent Visitor

Question re:ComcastShane

I was communicating with ComcastShane last week about changing my service. He had identified a package that would work, but I have sent him several PMs asking to switch my service over, and haven’t gotten a response. Is there another way to contact him, or can someone else help me with this process?
Frequent Visitor

Re: Question re:ComcastShane

Is there another Comcast employee I can work with?
Frequent Visitor

Re: Question re:ComcastShane

I have tried calling Comcast and dealing with this over the phone, but they said they can’t switch my service to what ComcastShane offered me; I have sent him 6 PMs asking him to switch my service over. If he won’t reply, and no one over the phone will help me, can another Comcast employee on these forums help me?
Frequent Visitor

Repeat request

I know we are not supposed to start multiple threads about the same subject, but I had an earlier thread about cancelling my service, then I was contacted by a comcast employee who helped me (through various PMs) to find a cheaper package that worked for me.  I sent him several dozen PMs to try to switch my service, and I got no response. 

I started a second thread to see if putting his name in the thread would help me to get some communication (maybe he's on vacation, quit, etc & another employee could help), but I get no response.

So, I'm starting a third thread to see if there's another comcast employee who can help me switch my service over instead of having to cancel my comcast services for 2 months until I can become a "new" customer.  The problem with that plan is that even though "new" customers get way better prices, I'd have to sign a contract with a competitor, which means I'd be locked up for 2 years, and I may not come back, if their service (and especially customer service) is better.

Frequent Visitor

Run around

Have any other customers gotten the run-around when asking for help in these threads?  I first posted a topic about how long I'd have to have my Comcast service cancelled before I could be considered a "new" customer again, because I had tried to talk, over the phone, with someone about my extremely high bill & received no help & little information.  In short order, I got a message from an employe who offered to help me.  After a few exchanges of PMs, he offered me a package that would fit within my budget, without having to drop Comcast.  I PM'd him back, accepting my offer.  He didn't reply, and I sent him over 1/2 dozen PMs, asking to switch my service.  Today, I got a PM from a different employee saying he'd take over, but the previous offer was no longer available, and the only option I had was to switch to a package that would cost more than I currently pay, with less channels! 

 

Is this normal?  Have others experienced this on these forums?  I got a similar run-around over the phone previously, but I had higher hopes for these forums, especially after the first few PMs.  Anyone who can comment as to whether this is an unusual situation, or par for the course would be appreciated.

Frequent Visitor

Why are my posts being deleted?

I've had 3 different threads that seem to have been deleted.  I'm not getting an explanation as to why this is happening.  Can someone tell me why this is happening?

Official Employee

Re: Why are my posts being deleted?

Posting threads regarding the same initial topic is a violation of the forums guidelines. If you wish to post updates on your concern, you can do so on your original thread. 

Frequent Visitor

Re: Why are my posts being deleted?

I get that, but my most recent thread wasn't the same initial topic.  The intial topic was how long I had to wait to become a new customer.  The most recent thread had to do with attempts to switch my service to a different package.  Those are two different topics.

 

Also, I see other threads where a reply is made saying essentially what you said "don't create duplicate threads about 1 topic;" those threads aren't deleted, they are replied to.

 

So, since my most recent thread wasn't the same topic as my initial thread (problems with switching service vs how long to become a new customer), I still don't understand why they're getting deleted.

 

Official Employee

Re: Why are my posts being deleted?

You're right--I should have merged them instead of deleted them. Apologies. I'll reinstate the other posts, but merge them with your original.

 

KenF