How do you reach a supervisor? I've been charged for boxes I don't have for months. I've called for months. I'm told that research needs to be done and it will take weeks. Then nothing. I call back and am told no research request has been submitted. Help!
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello jbbarnard. I can help escalate your research request to have the boxes/charges removed from your account. We will help you through to resolution. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.