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How do we get a return response from Contact Legal Response?

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How do we get a return response from Contact Legal Response?

Over the past week, have tried numerous times to contact Comcast Legal Response, without success.  Get no answer when calling their phone number.  Calls have only gone to an answering machine  where I have left numerous requests for recontact, without any response.  Would be nice if they would answer, or at least give a return call, when someone is trying to get in touch with them.  I don't get around well, and have no fax capabilities, so a response of some kind would certainly help.   .   

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Expert

Re: How do we get a return response from Contact Legal Response?

I just called them right now and they picked up on the first ring. Not sure what advice to offer except that you keep trying.

 

  • Location: 650 Centerton Road, Moorestown, NJ 08057
  • Business Hours: 8:30am - 5:00pm EST, Monday - Friday
  • Contact: 1-866-947-8572

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New Poster

Re: How do we get a return response from Contact Legal Response?

Same here I've called and the same thing has happened to me. What is up with this team? And how many times must I try, before they try to answer

Regular Visitor

Re: How do we get a return response from Contact Legal Response?

I was told to fax a letter to Legal Attn: Custodian of Records with my request for 1 date of xfinity mobile calls etc. I advised them that Time was of the essence & I need it emailed to me Asap..that was on October 9th...I followed up the next evening with another fax stating the importance of receiving this info....I AM STILL WAITING....Very bad customer service in this department!!! I need this info YESTERDAY!! CAN SOMEONE HELP???
Official Employee

Re: How do we get a return response from Contact Legal Response?

 

@imlyndar wrote: I was told to fax a letter to Legal Attn: Custodian of Records with my request for 1 date of xfinity mobile calls etc. I advised them that Time was of the essence & I need it emailed to me Asap..that was on October 9th...I followed up the next evening with another fax stating the importance of receiving this info....I AM STILL WAITING....Very bad customer service in this department!!! I need this info YESTERDAY!! CAN SOMEONE HELP???

 

Hi, have you tried using the phone number that (nerdburg) provided for an update? 


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Regular Visitor

Re: How do we get a return response from Contact Legal Response?

I thought I did post it publicly....my bad...anyway, STILL NO RESPONSE from ANYONE on the Legal Team....I really need that request too!!

 

Thank you,

 

Lynda

Official Employee

Re: How do we get a return response from Contact Legal Response?

imlyndar - 

 

I also tried calling the number that Nerdburg provided earlier in this thread and it works for me. Please ensure you're selecting the appropriate options on the prompt. 


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