I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi, DanSleezy - You will receive an email as soon as modem gets shipped but I have a UPS tracking number already. Please send me your name, address, and a phone number in a private message for verification purposes. Thank you!
Hi Lucy--- -- I can get you that tracking information. Please send me a PM with your name, full service address, and either account number or linked phone number. I'll be able to pull your tracking number with that information.
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
Hello, mariahpennewell! Welcome to the Xfinity Forums.
I would be more than happy to take a look and see what the status of your modem shipment is. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
As there have not been any further responses in some time, I have closed this thread to further comments. If anyone here still needs assistance, please feel free to start a new thread.