Hello, Jmario91. Thanks for reaching out to us on the forums. I apologize to hear you have not received any follow up on your modem. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Jmario91. I have not heard back from you. If you still need assistance, please feel free to start a new thread.