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How do I send a private message to specific CC agent/employee?

Regular Visitor

How do I send a private message to specific CC agent/employee?

I was searching the forum for one problem and found a response from a customer service agent that actually sounded helpful—he said to private message him in reply so want to try this since nobody is helpful at all when I call. But I cannot find where I can do this—has it changed since December because my screen is not looking like they say it’s supposed to in instructions?? Thanks
Expert

Re: How do I send a private message to specific CC agent/employee?


wrote:
I was searching the forum for one problem and found a response from a customer service agent that actually sounded helpful—he said to private message him in reply so want to try this since nobody is helpful at all when I call. But I cannot find where I can do this—has it changed since December because my screen is not looking like they say it’s supposed to in instructions?? Thanks

Never PM an Official Employee or Expert unless requested.  Sending an unsolicited PM is a violation of Forum Guidelines.  Please read this post.

When you send an unsolicited PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.

We thank you for your understanding.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: How do I send a private message to specific CC agent/employee?

OK I have this same question. I know it is "against the rules", but that employee seems to be the only person with a possible answer to my problem.

So how do you PM a particular employee?

About "ftde.provision.accountMismatch"

Regular Visitor

Re: How do I send a private message to specific CC agent/employee?

2 more weeks till I cancel because the service I was promised is not the service I have!!

Expert

Re: How do I send a private message to specific CC agent/employee?


@mauiiiiii wrote:

OK I have this same question. I know it is "against the rules", but that employee seems to be the only person with a possible answer to my problem.

So how do you PM a particular employee?

About "ftde.provision.accountMismatch"


Since you know it's against Forum Guidelines to PM an employee without request, please do not do so.

 

Start a new thread with the topic and an Official Employee will help you.

 

In the meantime, clear your cookies and cache.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: How do I send a private message to specific CC agent/employee?

OK, so then how do I get the error ""ftde.provision.accountMismatch" resolved? 

Expert

Re: How do I send a private message to specific CC agent/employee?


@mauiiiiii wrote:

OK, so then how do I get the error ""ftde.provision.accountMismatch" resolved? 


Did you read my post? 

 

Start a new topic.

Clear your cache and cookies.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: How do I send a private message to specific CC agent/employee?

Hi mauiiiiii,

 

I would love to help out with the error you are getting and thank you for you patience. Can you please private message me your full name? 

 

Thanks! 

 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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