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How do I report low hanging cable lines?

Frequent Visitor

How do I report low hanging cable lines?

I would like to know how I report low hanging wires going from the street to the driveway of the apartment. 

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Expert

Re: How do I report low hanging cable lines?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: How do I report low hanging cable lines?

njdude, looks like you got hit hard by the nor'easter too! Let's take care of those hanging wires. Please send me a private message with your full name, residential account number and address for help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: How do I report low hanging cable lines?

I have a similar issue as original poster.  There is an exposed cable in front of my house hanging between two telephone poles.  I'm not sure what kind of line it is or if it's Comcast's responsibility.  My neighbor tested the cable and it is very low wattage so probably not a power line.  We called PG&E and they said it wan't their problem if it's not a power line.  Not sure what to do.