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How do I reach an agent????

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New Poster

How do I reach an agent????

I have had no luck for weeks/months contacting a live representative. I have tried to maneuver the steps through the automated system and my remote & NOTHING works. I understand things are a bit delayed due to pandemic but this is unacceptable as I have struggled to get a representative before this took place. I need my line buried as it’s been exposed since October & I also need to change my package because the promotion has run up & I can’t afford what I’m being charged now. PLEASE PLEASE PLEASE!! HELP ASAP!!!!
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Regular Visitor

Re: How do I reach an agent????

Hello, I have this same problem. I need to tweak with an agent, I ave a vacation pkg. that ended, the  amount skyrocketed, I was charged double and now a I want to downgrade services. I cannot get into a my account page as my email isnone the technician made up when I had security out in, and it won't let me verify with my cell  number that I have for my permanent home account, I need to link them, but can't.  Please let me private message you for help.

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Regular Visitor

Re: How do I reach an agent????

How do I reach an agent, need help others billing, want to cancel. 

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Regular Visitor

Re: How do I reach an agent????

Please tell me how to reach an agent to cancel, my bill I too high.