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How do I pull chat script from 2 weeks ago?

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How do I pull chat script from 2 weeks ago?

Chat per billing totally lied to me, I had chat script emailed to me but can not found it at this point. Is there a way to retrive it from xfinity website?

Official Employee

Re: How do I pull chat script from 2 weeks ago?

Hello, to retrieve chat transcripts please follow the steps below: 

 

  1. Click Options at the bottom of the Live Chat window. A menu will appear that includes Email Transcript.
  2. Click Email Transcript.
  3. Enter your email address, then click Send.