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How do I get status of an open service ticket?

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How do I get status of an open service ticket?

I opened a ticket yesterday and was given a number.  However, I can find no place onteh site where I can check the status of this ticket??  I was told a technician woudl be dispatched yesterday to fix the problem, but the problem persists.

 

The only way to talk to a human is to go through all of the same steps we did to diagnotse the problem.  Ther emust be an easier way!