I'm running out of ideas. We've been Xfinity internet customers since June of 2019 and a new cable was run to the house at that time, across my driveway with a promise that someone would be out soon to bury it. Ten months later, the cable is still lying in my driveway, despite multiple calls to Xfinity and a visit to the local service center. I've talked to entry level people, supervisors, and US based escalation techs, but the cable never got buried. I had a very nice conversation with the local office, and my wife saw a truck come to house a few days later. She opened the garage door, and watched the tech scramble to his truck and drive away immediately. When I went outside, the cover had been removed from the box and was lying in the shrubs. I assumed the tech was coming back to replace the cover as part of his work. I was wrong. Two days later I replaced the cover myself because it was about to rain. Does anyone know who I can email? I've decided that calling is worthless. The people are very friendly, but they're not in a position to help. I need high powered, local assistance with the contractor assigned to bury my cable. Any help you can offer will be appreciated. Thanks,
Hi Hawkeye00. Thanks for joining the Xfinity Forums and for creating your first post. Apologies that cable has not been taken care of yet. I can assist with submitting a ticket to our local network maintenance team to get that drop cable buried. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.