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How do I check status of an internet support ticket?

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Regular Visitor

How do I check status of an internet support ticket?

Hi all!

 

I called Xfinity this past Sunday because our modems upstream power levels keep going too high and it causes the modem to reboot.  They said they would look into it remotely but I am still having issues.  I looked at the intial splitter they put outside and it looks like it is starting degrade.  Is there a way I can check on the status of the ticket from when I called Sunday?

 

Thanks!

Ed Pykosh