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How do I access previous Customer Service transcripts?

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How do I access previous Customer Service transcripts?

Is there any way for me to access a chat transcript I had with a member of customer service? I chatted online with someone yesterday about pricing information and I wanted to review the options and information she sent me. Please let me know! 

Official Employee

Re: How do I access previous Customer Service transcripts?

Hello jianm, thank you for reaching out and welcome to our Forums.  I can help review chats transcripts with you here, could you please send me a private message with your full name to begin?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: How do I access previous Customer Service transcripts?

Hi jianm, I haven't heard from you but please don't hesitate to reach back out and create a new post if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!