I'm very curious how CS Agents are deciding which customers to help here in the forums and which they choose to compeltely ignore? I posted a question yesterday and only received a response from another unhappy customer. Shortly after someone posted a VERY similar question, but maybe had a better subject title and got a response from an agent. So, I tried sending a direct message to that Agent as suggested in the other person's post and surprise, surprise, I got no response! I realize they are probably overloaded with requests during this time, but skipping over some questions to answer others and having no other way to talk to an actual person through the recommended channels (which are an endless cycle of going in circles) makes zero sense!
So, what does one have to do in order to get help - do I need to rant and rave on social media, do I stop paying my bill for services I wish to change, or do I just keep posting here until someone finally acknowledges me as a customer?
Solved! Go to Solution.