Sorry to hear of the experience you're having while trying to get a XB6 modem. Until recently, these modems were only available in certain markets and only available through a professional install. Somethings have changed and I may be able to have one shipped directly to you. In order to do so, can you please verify your first and last name, full street address, the phone number or account number associated with your current services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.