Community Forum

How can I remove old customer owned gateways from my devices and account?

Regular Visitor

How can I remove old customer owned gateways from my devices and account?

I have removed voice from my account and replaced my cable modem with a SB8200.  I still show two old modems in devices and my account. Online help was no help in removing them and local service center could not either.

Frequent Visitor

Re: How can I remove old customer owned gateways from my devices and account?

I'm curious about this as well. The last person talked to told me it stays there for historical purposes. 

Regular Visitor

Re: How can I remove old customer owned gateways from my devices and account?

Thats BS ,  the old modem cant be activated on another account if its on a different account.

Regular Visitor

Re: How can I remove old customer owned gateways from my devices and account?

I dont know what happened, but today both old modems are gone. Problem solved.