Back in July we had service installed, and were told an old cable running to our house was no longer active. Rather than remove the old one, our technician installed a new one.
We were just hit by a pretty bad snowstorm and the cable has been pulled down from our house, taking siding with it.
What can I do to get someone to remove this cable? It is currently a hazard hanging off of our house to a street pole.
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Comcast will send a tech out to remove that old line.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
adonnelly17, we just had a pretty bad snow storm in Philadelphia as well so I can relate. Let's take care of that hanging wire. Please send me a private message with your full name, address and phone number for help.